Privacy policy.

Introduction

Finesse Painting and Decorating complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose, and protect your personal information. It does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date the revised policy is uploaded. This policy was last updated on 21 May 2026.

Who we collect your personal information from

We collect personal information about you from:

• You, when you provide that personal information to us, including via the website, through any registration, subscription, or quote-request process, through any contact with us (for example a telephone call or email), through any advertising channels, or when you buy or use our services.
• Third parties, where you have authorised this or where the information is publicly available.

Where possible, we will collect personal information directly from you.

How we use your personal information

We will use your personal information to:

• Verify your identity.
• Provide services to you.
• Market our services to you, including contacting you electronically (for example by text or email marketing).
• Improve the services we provide to you.
• Undertake credit checks, if necessary.
• Invoice and collect money owed to us, including authorising and processing credit card transactions.
• Respond to communications from you, including any complaint.
• Conduct research and statistical analysis on an anonymised basis.
• Protect and enforce our legal rights and interests, including defending any claim.
• For any other purpose authorised by you or by the Act.

Disclosing your personal information

We may disclose your personal information to:

• Another company within our group.
• Any business that supports our services, including any person that hosts or maintains the underlying IT systems or data centres we use to provide the website or related services.
• A credit reference agency, for the purpose of credit checking.
• A person who can require us to supply your personal information (for example a regulatory authority).
• Any other person authorised by the Act or another law (for example a law enforcement agency).
• Any other person authorised by you.

A business that supports our services may be located outside New Zealand, which may mean your personal information is held and processed outside New Zealand. We may also transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation, or acquisition.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access readily retrievable personal information that we hold about you, and to request a correction. Before exercising this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

If we think a requested correction is reasonable and we are reasonably able to make it, we will. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

To exercise either of these rights, contact us on 0800 373 2424. Your contact should include evidence of who you are and the details of your request.

We may charge reasonable costs of providing copies of your personal information or making the requested correction.

Internet use

While we take reasonable steps to maintain secure internet connections, any personal information provided to us over the internet is provided at your own risk.

If you follow a link from our website to another site, the owner of that site will have its own privacy policy. We suggest you review that policy before providing any personal information.

Cookies

We may use cookies (an alphanumeric identifier transferred to your device so we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean some features of the website are not available.

Contacting us

For any questions about this privacy policy or our privacy practices, or to request access to or correction of your personal information, call us on 0800 373 2424.